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  2. A Lync 2010 Phone Edition device restarts when it wakes up from system idle power mode

A Lync 2010 Phone Edition device restarts when it wakes up from system idle power mode

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a telephone device that is running Microsoft Lync 2010 Phone Edition.
  • The device is powered by a Power over Ethernet (PoE) switch that supports Link Layer Discovery Protocol (LLDP).
  • You wake the device from the system idle power mode.
In this scenario, the device restarts.

Note Whether the telephone device restarts depends on the PoE switch that is used.

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Cause

This issue occurs because a device that uses LLDP requires a larger power value than the value that the PoE switch provides. Therefore, the device restarts to reset the port.

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Resolution

To resolve this issue, install the following cumulative update for your telephone device.

For Polycom CX700 and LG-Nortel IP Phone 8540 telephones


2636066 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540: November 2011
For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones


2636067 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000: November 2011
For Aastra 6721ip and Aastra 6725ip telephones


2636068 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: November 2011
For HP 4110 and HP 4120 telephones:


2636069 Description of the cumulative update for Lync 2010 Phone Edition for HP 4110 and HP 4120: November 2011

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Keywords: kbqfe, kbfix, kbhotfixrollup, kbexpertisebeginner, kbsurveynew, kb

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Article Info
Article ID : 2620575
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 336